Shipping, Guarantee, and Returns

How We Ship

Every order ships FedEx Priority Overnight, and only to the lower 48 states. We cannot ship to Hawaii, which bans coral imports, Alaska, U.S. territories, or APO addresses.

Shipping is a flat $45.00 per order, and free on orders over $300.00.

Orders ship Monday through Wednesday. An order placed Thursday through Sunday ships the following Monday, so your coral is never sitting in a warehouse or a truck over a weekend.

Weather Holds

When the forecast at your destination is below 32 degrees Fahrenheit or above 95 degrees Fahrenheit, we may hold your shipment and email you rather than risk the box in transit. Heat packs or cold packs are included in the box whenever the weather calls for them.

Someone needs to be available to receive the box on delivery day. If that is not possible, email us right after you order and we will ship it to a FedEx location near you instead, so you can pick it up as soon as it is ready.

Live Arrival Guarantee

If a coral arrives dead, email a clear photo of it inside the unopened bag within 2 hours of the FedEx delivery time to [email protected]. We will issue store credit or a replacement for the price of the coral. Shipping is not refunded.

The guarantee does not cover delays caused by a wrong address, a refused or missed delivery, or a held package that was picked up late. Coral health after acclimation into your tank is outside the guarantee.

Cancellations and Returns

You can cancel for a full refund any time before your order ships. Because these are live animals, orders cannot be returned once shipped. If anything else goes wrong with your order, email us and we will make it right.

Payments

Payments are processed by Stripe. We never see or store your card number. Sales tax is collected where required by law.

Contact

Arcane Corals is operated by R&R Aquatics LLC, Warner Robins, Georgia. Questions: [email protected].